RICHARD COOK BA MAE MCIArb
MANAGING DIRECTOR
With over 35 years front-line claims experience in the Lloyd's and International Insurance markets and as a recognised Reinsurance and Insurance Market claims expert, Richard Cook has a wealth of practical knowledge, experience and insight to offer clients and colleagues.
I have a Batchelor’s of Arts degree in Law and Philosophy from the University of Hull and am accredited by the Academy of Experts as an Expert Witness and the Chartered Institute of Arbitrators as an International Arbitrator.
CHARLES TAYLOR INSURANCE SERVICES
Technical Claims Director (July 2013 - December 2019)
Scoped, drafted and delivered Elective Claim Services for Charles Taylor, generating over £135k revenue per month.
Drafted the claims manual; claims processes and procedures as well as all claims-related responses for Lloyd's prior to the authorisation of CTMA and the Standard Syndicate.
XCHANGING CLAIMS SERVICES LIMITED
Managed a team of over 35 claims adjusters in two locations - responsible for approximately 25% of the volume and over 30% of the value of all Lloyd's claims - producing revenues of more than £12m per annum.
Head of Reinsurance and Chief Adjuster (April 2006 - July 2013)
KEY ACHIEVEMENTS
Elected as a Practicing Member of the Academy of Experts (MAE)
Member of the Chartered Institute of Arbitrators (MCIArb)
Winner of the 2012 Post Magazine Overseas Major Loss Response of the Year for ensuring the fast movement of claims monies from Reinsurers to Cedants in the wake of the 2011 Japanese earthquake
Member of the Lloyd’s Market Association Claims Practitioner Committee responsible for the introduction of the London Market Claims Repository and for scoping, designing and implementing the Lloyd’s ‘Electronic Claims File’ which was delivered on time and under budget
Scoped, defined and delivered the London Market’s first Elective Claims Services proposition
Scoped and drafted the initial ECF Systems Processes and Procedures guidelines
The sole Claims representative on the London Market Accord Implementation Group responsible for ensuring that the London Market A&S, DRI and ECF projects meet international standards, and where those standards do not exist, to recommend them to the International Insurance community
PUBLICATIONS AND PRESENTATIONS
Our managing director has delivered numerous public presentations and educational seminars and have written articles in the Insurance press, including:
British Insurance Law Association (BILA) lunchtime lecture on “The 2011 Tōhoku Earthquake and Tsunami” at the Lloyd’s Old Library chaired by Supreme Court Justice Lord Mance
A series of public forums presented to Brokers and Lloyd’s Managing Agents on Change Management and response to Major claims Catastrophes
“Risks faced by Banks and Financial Institutions, and how Insurance can help” – a presentation to Banks and Financial Institutions hosted by the National Bank of Romania and Aon in Bucharest, Romania and broadcast on National (Romanian) television
“The search for the Reasonable Insured” – full page article in Insurance Day on 10 October 2007 on the Law Commission’s proposed changes to the Marine Insurance Act of 1906.
“Lessons Learned from Hurricane Katrina” – full page article in Insurance Day on 3 October 2006
